Online Hotel Training for Career Development

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Here are some of the the topics covered in our training. Take BOTH the hotel sales and catering management programs for the most in-depth perspective on hotel operations.

  • Negotiating Skills: Techniques for win-win negotiating…
  • Writing Proposals: Work with client data and a proposal template…
  • Conducting Site Tours: Tailor your site tours to client needs and wants…
  • Writing Contracts: Work with client data and a contract template…
  • Handling Inquiries: Five key steps to turn an inquiry into a sale…
  • Evaluating Business: Identify the business potential of clients; work with business review forms…
  • Group Markets and Action Plans: Key group market segments you simply MUST master…
  • Transient Markets: Analyze daily revenue reports and more…
  • Prospecting / Sales Calls: Key techniques; using sales call reports…
  • Account Saturation: Using customer profile worksheets to saturate accounts…
  • Blocking Meeting Space: Determine the best room and set-up solutions for specific customers…
  • Mastering the Shop Call: Impress your boss with your sales call performance…
  • Catering Management Overview: Understand the 15 key skills required of a catering manager…
  • Soliciting Accounts: Systematically find business for your hotel…
  • Selling Food and Beverage: Meet your customer’s F&B needs…
  • Selling A-V Services: Meet your customer’s A-V needs…
  • Upselling 101: Turn a good sale into a GREAT sale…
  • Servicing Essentials: Master the servicing essentials that ensure repeat business…
  • Management Essentials: An overview of key management tools; BEO’s, weekly reports, and more…
  • Keeping the Valued Customer: How to turn away business now, but keep it for later…